Within the framework of the Strengthening Disaster Risk Management and Resilience in the Republic of Moldova Project, implemented with the support of the World Bank, a Grievance Redress Mechanism (GRM) has been established, in accordance with the World Bank's Environmental and Social Standards and national legislation.

The purpose of this mechanism is to identify, examine, and resolve in an efficient, transparent, and accessible manner any potential complaints, questions, or suggestions from the public and stakeholders affected by the Project's activities. The GRM is functional and free of charge for all stakeholders, without the risk of retaliation, including for anonymous complaints. It is also equipped to receive and manage complaints related to sexual exploitation, abuse, and sexual harassment (SEA/SH) in a safe, confidential, and survivor-centered manner.

Individuals, organizations, or community groups who believe they may be affected by the project's activities – such as design works, construction, or possible expropriations – can use this mechanism to express their concerns or seek clarifications.

Individuals, organizations, or community groups who believe they may be affected by the project's activities – such as design works, construction, or possible expropriations – can use this mechanism to express their concerns or seek clarifications.

Complaints can be submitted at the national level (Level I) or directly to the World Bank (Level II) if not resolved at the first level. The complaint submission form is available at the OGPAE office. The form can also be downloaded here.

IGSU – General Inspectorate for Emergency Situations

Ministry of Internal Affairs

OEAPM

If the complaint is not resolved at Level I, it can be escalated to Level II – the World Bank.

World Bank Grievance Redress Service

Individuals or communities affected by the project may submit complaints directly to the World Bank's Grievance Redress Service (GRS).