Recommendation for employees of the General Inspectorate for Emergency Situations

This remote technical assistance service is intended exclusively for IGSU employees who require support for service equipment. Please use this platform only for issues related to institutional activity.

Before completing the assistance request form, make sure that the HelpWire application is already installed and functional on the computer where you are experiencing difficulties. The application allows IGSU IT specialists to securely connect to your device to identify and fix the problem.

If you do not have the application installed, you can download it directly using the link below. After installation, keep the HelpWire window open until the support connection is established.

Download HelpWire
Compatible with Windows 10/11 (64-bit) systems. Installation requires administrator rights.